*
Business Challenge
The primary KPI used by HeartCam product team was to improve feature discovery with their social video sharing app. As their users react emotionally to the videos that they receive, it was shown that the feedback menu options can be personalized for each user.
Solution
To improve feature discovery, HeartCam used Mojo Emotion AI Platform to measure emotional reactions while receiving videos. This allowed them to adjust menu items positioning depending on the user’s mood, so they could improve each user experience individually.
* this is a fictitious company and a hypothetical use case.